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Privacy policy

I. Collection and Use of Personal Information

When you use the TikTok Store service, we may ask you to provide personal information. TikTok Store will use this information in accordance with this Privacy Policy. You are not required to provide the personal information we request, but in many cases, if you choose not to, we will be unable to provide you with our products or services or respond to any questions you may have.

The following provides some examples of the types of personal information TikTok Store may collect and how we use such information:

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, and contact preferences.

When you purchase items or gift cards using TikTok Store, Chengdu Guangda Network Technology Co., Ltd. may collect the information you provide about the aforementioned individuals, such as name, mailing address, email address, and phone number. TikTok Store will use this information to fulfill your requests, provide relevant products or services, and for anti-fraud purposes.

In some jurisdictions, we may require users to provide government-issued identification for legal compliance purposes, but only in limited circumstances, such as customs declarations.

IV. How We Use Your Personal Information

We will keep you informed of the latest product releases, software updates, and upcoming events. If you do not wish to be included in our mailing list, you may opt out at any time by updating your preferences.

We may use your personal information (such as your email address or mobile phone number) to verify and confirm your identity.

We may use your personal information to send important notifications, such as order information regarding purchases. Because this information is essential for your communication with the store, you cannot opt out of receiving it.

We also use personal information for internal purposes such as auditing, data analysis, and research to improve the products and services of the Chengdu Guangda Network Technology Co., Ltd. store and our communications with customers.

Our system integrates SDKs such as cn.jpush.android (Jiguang Push), com.huawei.hms (Huawei Push), com.alipay (Alipay, Ali Ride Code, Ali Sesame Credit Real-Name Authentication, Sesame Authentication), and com.tencent.bugly (Tencent Bugly). These SDKs will push notifications to you when the app pushes notifications, providing the latest system updates.

V. Collection and Use of Non-Personal Information

We also collect and use data that cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of the non-personal information we may collect and how we use it.

We may collect information such as occupation, language, postal code, area code, unique device identifier, referring URL, location, and the time zone in which users use our products to better understand customer behavior and improve our products, services, and advertising.

We may collect information about customer activity on our website. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products, and services are of most interest to them. For the purposes of this Privacy Policy, aggregated data is considered non-personal information.

We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve and make the results we provide more relevant. This information does not typically include your IP address, except in limited circumstances where we need to ensure the quality of the services we provide over the internet.

VI. Cookies and Other Technologies

The TikTok Store, emails, and advertisements may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit, and measure and improve the effectiveness of advertising and web searches. We consider information collected through cookies and other technologies to be non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers to be personal information, we also treat such identifiers as personal information. Similarly, for the purposes of this Privacy Policy, when non-personal information is combined with personal information, we will treat the combined information as personal information.

Like most internet services, we automatically collect certain information and store it in log files. This information includes IP addresses, browser type and language, operating system, and date/time stamps.

We use this information to understand and analyze trends, administer the website, learn about user behavior on the website, improve our products and services, and gather demographic information about our user base. TikTok may use this information for our marketing and advertising services.

Pixel tags allow us to send emails in a format that customers can read and tell us whether the emails have been opened. We may use this information to reduce or eliminate emails sent to customers.

VII. Other

Chengdu Guangda Network Technology Co., Ltd. may be required to disclose your personal information in response to laws, legal processes, litigation, and requests from public and governmental agencies within or outside your country of residence. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In addition, in the event of a reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.

Protection of Personal Information: TikTok takes the security of your personal information very seriously. We use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When we store your personal data on TikTok, we use computer systems with limited access, located in facilities protected by physical security measures. Your account password is stored in encrypted form, including when we use third-party storage.

VIII. Privacy Issues

If you have any questions or concerns about TikTok's privacy policy or data processing, or would like to file a complaint regarding a potential violation of local privacy laws, please contact us. You can always contact us by calling our support number.

When we receive privacy inquiries or access/download requests, we will identify and categorize the contact and address your specific question or concern. If your question raises a significant issue, we may request additional information. Contacts with significant inquiries will receive a response. If you are not satisfied with the response you receive, you may refer your complaint to the relevant regulatory authorities in your jurisdiction. If you contact us, we will provide information on possible complaint channels based on your specific circumstances. TikTok Mall may update its Privacy Policy at any time. If we make material changes to our Privacy Policy, we will post a notice and the updated Privacy Policy on our website.

Permission Description:

1. <android.permission.WRITE_EXTERNAL_STORAGE> Access to user SD card files. With user authorization, this is used to modify profile pictures in the profile page and contact customer service for product information before purchasing.

2. <android.permission.CAMERA> Access to the camera. With user authorization, this is used to modify profile pictures in the profile page and contact customer service for product information before purchasing. It can also be used to scan QR codes on the homepage to participate in promotional events such as bargaining and group buying.

3. <android.permission.RECORD_AUDIO> Audio recording permission. With user authorization, this is used to contact customer service for product information before purchasing.